Billing and payment process

After successful delivery, you will receive an invoice through WhatsApp and Email with a Peakflo payment link. The payment terms are 3 days from the billing date. If payment is not received within 3 days, any outstanding amount will be deducted from the cash on delivery (COD) balance.

If the COD balance is insufficient to cover the outstanding amount, your account will be temporarily blocked, and parcel delivery will be suspended until the bill has been paid. You must settle the bill to resume parcel delivery.

For Ninja Biz/SME users

To track your cash on delivery (COD) transactions, refer to ‘Payment’ and select ‘Amount to be Received’. This amount reflects the total COD collected, deducting the delivery cost. Ninja Van will automatically freeze the account if you have not made the bill payment within 3 days of the payment term.

To check your liabilities to Ninja Van, visit the ‘Payment’ page and select ‘Amount Due’. If the page indicates an ‘Amount to be Paid’ to Ninja Van, it could be due to a delayed payment status update (which may take 1-2 days) or pending payment.

To view your remittance history, click on the calendar icon next to the current week to access details.

Note: To check from Peakflo link to get the accurate amount for payment