NinjaChat
Get the latest updates on your parcel, real-time status notifications and speak to a live agent on your preferred messaging app–anytime, anywhere.
Be a part of NinjaChat today
Manage your deliveries and get full visibility, all at your fingertips.
Frequently Asked Questions (FAQs)
Get the answers to the most popular questions about NinjaChat.
What can Ninjachat do for you?
Stay updated on the status and location of your parcel in real time! Easily track your parcel from the moment it is picked up until it reaches its destination. Should you have any questions or concerns, our dedicated agents are available to chat with you and provide the assistance you need. Sign up here!
What chat platforms do we support?
We currently support two chat platforms in Malaysia – Facebook Messenger and Telegram. Sign up here!
How do I subscribe / unsubscribe from NinjaChat?
Step 1: To subscribe to NinjaChat, select your preferred chat channel to communicate with us (Facebook Messenger or Telegram)
Step 2: Once you are redirected to your preferred chat app, click on 'Get Started' to begin verifying your phone number. Upon verification, you're officially subscribed and will be able to access the various self-help options.
Note: If your phone number has not been registered with us previously, you will be prompted to input your phone number in order to receive a OTP that is required to complete the registration process.
If you wish to unsubscribe, go to ‘Account Settings’, click on ‘Unsubscribe’, confirm that you wish to unsubscribe, and select the reason for unsubscribing.
Can I connect to a live agent through NinjaChat and what are your operating hours?
Yes, you can. Click on ‘Enquiries’ > ‘Chat with Live Agent'. Our live chat operating hours are from 9am - 7pm Monday to Saturday , 9am - 6pm Sunday excluding public holidays. Sign up here!
You will not be able to switch to a call agent while interacting with the bot or live agent. Please call us anytime from 8am to 8pm from Monday to Saturday, excluding public holidays, if you wish to speak to our Customer Service Representative.
Can I switch to calling an agent through NinjaChat?
You will not be able to switch to a call agent while interacting with the chat bot or live agent. Please call us anytime from from 8am to 8pm from Mondays to Saturday, excluding public holidays, if you wish to speak to our Customer Service.
I can't register in NinjaChat, what should I do?
Please call us at +60 111 722 5600, anytime from 8am to 8pm from Mondays to Saturdays (excluding public holidays) for assistance.
Testimonials
Listen to what our users are saying about NinjaChat!
I like to use Ninja's Facebook messenger chat. It is very convenient and easy to use.
