Cash on delivery (COD) is a convenient service offered by Ninja Van, where we collect payment from the customer on behalf of the shipper upon delivery. Please note the following: 

The COD handling charges would be 3% of the invoice value or RM4, whichever is higher.

For Shipper Dashboard users

Manage your COD transactions:

1. Log in to the Shipper Dashboard

2. Refer to the COD menu to check the amount of COD in a week

3. View the COD status through options like ‘Collected from Customer ’, ‘Yet to Collect’, and ‘Failed to Collect’.

4. Please note that COD funds that have been successfully collected will be transferred to your registered bank account based on your agreement with Sales personnel (bi-weekly /end of the month)

For Ninja Biz/SME users

The COD balance, which represents the amount Ninja Van owes you or vice versa, will be updated every night. COD funds that have been successfully collected will be transferred to your registered bank account every Thursday. Stay updated on your COD balance:

1. Click on the calendar icon to view the total COD collected per week

2. Under ‘Payment’, you can find an overview of your COD cash flow and fund transfer history