End-to-end logistic solutions for overseas e-commerce businesses
Pickup from Supplier / Warehouse
After you have scheduled a pickup on your Ninja Dashboard, our delivery staff will collect your parcel from the indicated address and send them to our fulfilment centre for sorting.
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Middle Mile
Parcels will be shipped by air, sea or land freight, depending on urgency and the available service lanes. Our team will handle all import and export customs clearance for you!
Last Mile Delivery
After clearing customs, parcels are loaded and prepared for delivery to the recipient's doorstep. Our team of last mile experts will map out the most efficient route for your parcels.
Taxes for international shipments
*Import duties are subjected to destination country regulations and are also dependent on commodity type.
Notice
Official notice: Changes to Singapore Custom Regulations - GST on Imported Low Value Goods (LVG). We would like to inform you of the following changes by the Inland Revenue Authority of Singapore (IRAS), effective from 1st January 2023:
The New Overseas Vendor Registration (OVR) Regime
Under OVR regime, any supplier belonging outside Singapore are liable for registration, under either retrospective or prospective basis if:
They have an annual global turnover exceeding S$1 million; and
Makes B2C supplies of Low Value Goods (LVG) & remote services (both digital and non-digital) to customers in Singapore exceeding S$100,000 annually
Retrospective Basis:
Global turnover & value of B2C supplies of LVG to Singapore exceed S$1 million and S$100,000 for the calendar year (1 Jan - 31 Dec)
Prospective Basis:
Supplier reasonably expect the value of global turnover and B2C supplies of LVG to exceed S$1 million and S$100,000 for the next 12 months
These eligible suppliers are mandated to:
- Be GST registered in Singapore once eligible (application can be done via this link)
- Charge 8% GST to SG customers at point of sale for LVG (<S$400), imported via air or post
Our international shipping partners
What our shippers are saying
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"Ninja Van has been a reliable delivery partner in our key markets. We are highly appreciative of the collaborative working relationship as well as the commitment of the team in ensuring our #LBCommunity gets the best service while shopping with us.
Especially so in the last two years, when there has been widespread disruption across the logistics and supply chain industry due to the pandemic, the Ninja Van team was able to quickly recover from interruptions, provided thoughtful alternative solutions, so as to ensure that our customers still receive their parcels promptly."
SATISFIED SHIPPER
LOVE, BONITO
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Frequently Asked Questions (FAQs)
Check out our FAQs for answers to common questions on our international delivery service. If you require further assistance, please contact our shipper care team via NinjaChat or reach out to your dedicated account manager.
How long does it take to deliver my parcels overseas?
Unfortunately, we are unable to give a fixed answer as it depends on not just your origin and destination countries, but also your preferred delivery mode.
Please fill in the contact form with the requested details and we will send you a detailed quote with the estimated timelines. Do note that due to the nature of overseas shipping, there may be unforeseen delays. Our team will do our best to keep you abreast of any such delays and ensure that your shipments arrive within our promised deadline.
With a success rate of 95%, we are confident that we can provide quality international shipping service to you and your customers.
Can I track my international parcel?
Of course! We strive to provide full transparency to all our shippers on their delivery process. All points of the parcel’s journey will be promptly recorded once it has arrived at any customs, fulfilment or distribution hubs. However, please note that we are unable to provide real-time shipping information while the parcels are en route.
Are there any restricted goods?
Yes, please refer to the Restricted Goods List for the categories that we are unable to ship.
Other Services
Freight forwarding
At Ninja Van, B2B freight forwarding services include air, ship, and truck freight. Consult with us to find out which freight method and cargo type best suits your business.
Learn more
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Fulfilment & warehousing
Streamline e-commerce operations with automated technology. Reduce costs and save time on picking, packing, and sorting when you leave your logistics to us to grow your business.
Learn more
