The Final Mile to Customer Satisfaction
As a consignor, it's essential to provide a positive customer experience by addressing challenges such as traffic, remote areas, and unique addresses as these can lead to delays, damage, and dissatisfied customers.
Frequently Asked Questions (FAQs)
Curious about our last mile delivery service? Check out the questions below. If you require further assistance, feel free to contact us via NinjaChat.
Is last mile delivery available for international deliveries?
Yes! We offer international last mile delivery to our Pro clients. If you simply wish to make a one-off order or ship exclusively overseas, you might prefer our international delivery service instead.
How long does last mile delivery typically take?
For deliveries within West Malaysia, our standard delivery timeline is 3 days.
For deliveries to East Malaysia, our standard delivery timeline is between 5 to 7 days.
For international deliveries, please speak to one of our customer care agents via NinjaChat or enquire directly with your dedicated account manager.
Can I track my delivery in real-time?
Yes! All our deliveries have a unique tracking ID and are trackable in real-time. You can simply check via our tracking page, via the NinjaChat SNS channel or through our shipper dashboard, Ninja Dashboard.
For guides and questions related to using the Ninja dashboard for shipping, please refer to the Dashboard Support.
Are there options for expedited delivery?
Yes, we offer next-day delivery for shippers requiring express delivery. There will be an additional charge so please check with our sales team on the specific cost.
I have questions that are not answered here.
Please contact shippercare_my@ninjavan.co or chat with us on NinjaChat.
Other Services
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International delivery
Enjoy seamless international shipping when you deliver with Ninja Van. Reach out to customers overseas and let us handle your import, export and customs clearance for you.
Learn more
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Fulfilment and warehousing
Leave picking, packing and sorting your parcels to us and save on manpower costs with our hybrid manual-automated fulfilment centres.
Learn more
