What should I do if I didn’t receive my OTP via email or SMS?
To collect your parcel from a Ninja Collection Point, you will need to provide an OTP.
If you didn’t receive the OTP, we've got your back! Connect with our Customer Service Ninjas here to get your OTP so that you can collect your parcel
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Related questions
Can I extend my collection period if I'm not available?
Can I redirect my parcel to the doorstep address?
Where can I find the nearest collection point?
How long my parcel will be at the collection point?
Why did I receive a notification to select another Ninja Collection Point?
Can I self collect my parcel at your warehouse.
What should I do if my OTP is invalid?
