How Do I Provide Feedback on a Driver? | Ninja Van Vietnam

I would like to provide feedback regarding the Ninja Van delivery driver. What should I do?

Want to give a shout-out to a stellar ninja driver (or share some constructive criticism)?

Our customer service Ninja is all ears! Just reach out to our Customer Service Ninjas here!

What should I do if I receive an incomplete/wrong item?

What should I do if my parcel is damaged?

I did not receive my parcel, but the order status shows 'Delivery Successful'. What should I do?

What should I do if my parcel status is 'Delivery on hold'?

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+84 1900 886 877

Customer Support

+84912248184 - Automated Order Confirmation Hotline (not available for inbound calls)

Nin Sing Logistics Company Limited

Address: 117/2D1 Ho Van Long street, Tan Tao ward, Binh Tan district, Ho Chi Minh city, Vietnam

Tax Code: 0312087302 is granted by Department of Planning and Investment of Ho Chi Minh City and is regranted first time in 13/12/2012
Postal License no 98/GP-BTTTT is granted second time by Ministry On Information and Communications in 18/02/2022.
Notification of Postal Service Activities no 1119/XN-BTTTT is granted first time by Ministry On Information and Communications in 29/03/2022