If you are unable to locate the tracking ID, refer to any documentation you may have or reach out to the shipper/sender.

Connect to a live agent via live chat if you are still unable to locate your tracking ID.

Ninja Van will always strive to deliver your parcel as soon as we can, within the stipulated time frame.

However, please take into account that delivery times for overseas parcels may take a longer time period due to the long-distance travel required. Additionally, during huge online campaigns and sales periods, we do foresee a spike in volume which may potentially cause brief delays to the delivery time as well.

Delays in parcel delivery could be due to various reasons such as:

• Force majeure events like natural disasters and inclement weather conditions
• Customs clearance complications
• Peak periods with high sales volume 

We sincerely apologize for any inconvenience that this may have caused you. If your order is delayed for an extensive period of time, please reach out to us via chat for further assistance.

Rest assured that Ninja Van will always try our best to follow up and prioritize these delayed parcels.

Please visit the recipient FAQ page for more commonly asked questions.