Postpaid billing process

How it works

For billing, Ninja Van Singapore will send you an invoice via email on a weekly basis for the delivery charges incurred from deliveries completed the previous week.

You may make payment via bank/wire transfer or PayNow to the account indicated on the invoice. Please include the invoice number in the payment reference to ensure that we can track your payment.

Late/non-payment or invoice disputes

Late or non-payment will result in your Ninja Dashboard being temporarily suspended. Account suspension will be lifted within 1 working day of successful payment.

If you have any questions or issues regarding your invoice, please reach out to our shipper support team at shippercare_sg@ninjavan.co for assistance. For successful dispute cases, you will receive a credit note which can be used to offset your next invoice.

Ninja Pack orders

For Ninja Pack deliveries, delivery fee is included in the purchase of Ninja Packs. You will not be billed after the delivery is completed.