Ninja Flexi: Pick up & drop off delivery service

• To Singapore: Within 3 working days
• To West Malaysia: Within 6 working days
• To East Malaysia: Within 9 working days
• To Manila, Philippines: Within 6 working days
• To the rest of the Philippines: Within 11 working days

For pickup orders, note that orders created before 10pm will be picked up the next working day. Orders created after 10pm will be picked up the working day after. Pickup timings are Mondays to Saturdays, 10am to 10pm.

We deliver to Singapore (except the restricted zones), Malaysia and the Philippines with Ninja Flexi.

Yes, you can! You can currently ship to Malaysia (including Sabah and Sarawak) and the Philippines, with Ninja Flexi.

Weight and size limits are as follows:

• Up to 2kg: 30cm x 30cm x 20cm (length x width x height)
• Up to 5kg: 40cm x 40cm x 30cm (length x width x height)
• Up to 10kg: 50cm x 50cm x 40cm (length x width x height)
• Up to 20kg: 60cm x 60cm x 50cm (length x width x height)
• Up to 30kg: 70cm x 70cm x 60cm (length x width x height)

You cannot send the following products:

• Items that are not completely sealed in an external packaging.
• Perishable items, such as food and living products.
• Valuable items, such as credit or ATM cards, or cash.
• Irreplaceable documents, such as written drafts, certificates, or passports.

For more information, read our full packaging guidelines and list of prohibited items.

Please find your closest Ninja Point here.

Kindly reach out to shippercare_sg@ninjavan.co for assistance if you wish to make any amendments to the order. Operating hours are from 9am-6pm (Monday-Friday), 9am-1pm (Saturday).

No, you cannot cancel your Ninja Flexi order once it has been created. Please note that all orders created are non-refundable.

All Ninja Flexi orders that have been created are non-refundable.

If you need any assistance, please reach out to shippercare_sg@ninjavan.co. Operating hours are from 9am to 6pm (Monday to Friday), and 9am to 1pm (Saturday).

Upon making payment, the shipping label will be sent to the sender email that has been provided. Please print the shipping label and attach it securely and clearly on the external packaging of your parcel.

If you didn’t receive your shipping label, please check your email’s spam or junk folder. If you need further assistance, please reach out to shippercare_sg@ninjavan.co. Operating hours are from 9am to 6pm (Monday to Friday), and 9am to 1pm (Saturday).

If you are using a pre-printed shipping label, please note that you do not need to print any additional labels.

No worries, we have a printless parcel delivery solution for you! Simply order our pre-printed shipping labels for free. They’ll be delivered to your doorstep within 3 working days. Once you have received it, you can follow the steps below:

1. Scan the QR code on the top left of the shipping label to enter your mailing details online.*
2. Make an online payment easily with major credit cards.
3. Attach the shipping label securely to the external packaging of your parcel.
4. Drop your parcel off at a nearby Ninja Point. Find your nearest Ninja Point here.

* Note: Each shipping label has a unique QR code. Use this QR code to submit the mailing details, so that the details can be tagged to the label. Please do not use any other links to create the order.

You may order our pre-printed Ninja Flexi labels online here, or collect them from the selected drop-off points below.

Please take note:

• Each shipping label has a unique QR code. Use this QR code to submit the mailing details, so that the details can be tagged to the label. Please do not use any other links to create the order.
• You may check the operating hours and maximum drop-off parcel size for each location here.

Selected drop-off points with pre-printed labels:

CENTRAL

• Thai Thong Medical Store (Blk 63B Lengkok Bahru #01-352 Singapore 152063)
• Mobile Master (Blk 165 Bukit Merah Central #01-3675 S150165)
• Mama Tiam (Blk 38 Beo Crescent #01-28 S160038)

WEST

• Vasanth Provision (Blk 369 Bukit Batok Street 31 #01-K1 S650369)
• Hianky Provision Store (Blk 325 Clementi Avenue 5 #01-141 S120325)
• JS Minimart (Blk 950 Jurong West Street 91 #01-K1 S640950)
• Teck Whye Colour Centre (Blk 144 Teck Whye Lane #01-213 S680144)

EAST

• Chao Brothers Super Mini Market (Blk 406 Tampines Street 41 #01-27 S520406)
• Sin Seng Medical & Herbs Pte Ltd (Blk 138 Tampines Street 11 #01-104 S521138)
• Ace Minimart (Blk 493E Tampines Street 43 #01-326 S524493)
• Meadows Mart Pte Ltd (Block 929 Tampines Street 91 #01-439 S520929)
• Happyes Convenience Store (201 Telok Kurau Road #01-07 S423910)
• Days of 7 (Block 103 Bedok Reservoir Road #01-K1 S470103)
• LC Mart (Blk 515 Bedok North Avenue 2 #01-189 S460515)
• 1 2 Cycle (326 Tanjong Katong Road 437104)
• Rex Music (Blk 2A Eunos Crescent #01-K2 S401002)

NORTH-EAST

• J-Keart Contracts & Services (Blk 24 Hougang Avenue 3 #01-414 S530024)
• Han Brothers (Blk 635 Hougang Avenue 8 #01-K1 S530635)
• H3S+ (Blk 335 Hougang Avenue 7 #01-355 S530335)

NORTH

• Happy Family Minimart (Blk 477 Sembawang Drive #01-395 S750477)
• Mama Minimart (Blk 478 Sembawang Drive #01-393 S750478)
• Sangee Mart (Blk 160 Yishun Street 11 #01-208 76160)
• Stella Nail Salon (Blk 807 Yishun Ring Road #01-4215 S760807)