What should I do if I didn’t receive my OTP via email or SMS?
Here are a few things you can try in order to resolve the issue:
- Double-check your inbox and spam folder for emails from Ninja Van containing the OTP code.
- Ensure you entered the correct phone number and email address when requesting the code.
- Wait a few minutes as there may be a slight delay in receiving the code due to technical reasons.
If you've tried these steps and still haven't received your code within a reasonable timeframe, connect with our Customer Service Ninjas here. They are happy to help!
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