Don't panic just yet! Here’s what you can do before contacting our Customer Service Ninjas:

Did a friendly neighbour or family member accept the parcel on your behalf?

Check if someone else signed for it. 

Is your delivery address accurate? Check that you’ve entered the correct address

If it's a work or condo address, check with security or reception. They might be holding onto your package.

Still can't locate your package? Contact our Customer Service Ninjas within 7 days to launch an investigation. Include the following information:

Tracking ID 

Brand of the item(s) 

Quantity 

Colour of the item(s) 

Note: Our Customer Service Ninjas will investigate and get back to you in 3 to 5 business days.