Not sure how to pack your goods before sending them? Here's a quick guide to get your started.

Note that it's important to pack your items safely and securely to prepare them for delivery. If it is not packed or labelled properly according to our parcel packing guidelines, it may be subject to repackaging or relabeling by Ninja Van at your cost, or rejected.

Important packaging points:

• Clear shipping label: Each parcel should only have one shipping label for delivery. It should be sharply and clearly printed such that the barcode or QR code is easily visible without blur lines or fading.
• Unique shipping label: All parcels must have its own tracking ID, and a corresponding Ninja waybill that is attached securely to it.
• Carton box strength: Carton boxes should ideally be at least double-walled to protect your items. If the carton is single-walled, or the items inside are heavier, additional layers of shrink and bubble wrap should be used to reinforce the external carton.
• Original product boxes: If the integrity of the original product box needs to be preserved, protect it as part of the product, and place it in a larger external box. Note that additional markings and/or labels may be applied to the outer packaging during the delivery process.
• Find the right fit: Always place your products in the center of the box, with at least some distance between the walls or corners. When properly filled with filler material, this spacing will provide additional cushioning and protection.
• Leave no empty spaces: Use filler material to minimise lateral movement of the product and reduce risk of damage to the items or boxes during transit. Ensure that the material provides sufficient support for your products.
• Separation is key: When shipping multiple items in a single package, you should wrap each item separately. Dividers should be used to keep the items from making contact during transit.
• Odd-shaped parcels: Large items that are not able to fit into boxes should be tightly shrink wrapped together before being bubble wrapped, covering all surfaces. Any edges should be protected with bubble and shrink wrap or cardboard.
• Protected fragile items: Fragile items should be wrapped in multiple layers (at least 8cm) of bubble wrap, with fragile and upright stickers visibly pasted on the parcel.
• Protection for poly mailers: Poly mailers offer little to no actual protection. Ensure that individual items in the poly mailers are sufficiently shrink and bubble wrapped for protection.
• Avoid potential leaks: Items containing liquids with spray or pump nozzles should have the nozzles shrink wrapped to prevent leaks and damages to other items.
• Use durable packaging: Avoid paper bags, envelopes or packaging with thin materials.
• Use the right tape: Use strong carton sealing tape in the form of pressure-sensitive plastic tape, water activated tape, or reinforced tape that is at least 2 inches wide. Avoid using kraft paper tape, masking tape, or string.
• Use the H-taping method: Ensure all seams are taped down and sealed on all sides of the parcel. Repeat additional times for heavier shipments.
• Electronic devices: Ensure that all electronic devices are powered off, and batteries should be removed from devices if possible.
• Don’t bundle: Each parcel should be shipped on its own, with individual shipping labels, to minimise the risk of damages and/or missing parcels.

Refer to the full packaging guidelines here.