My delivery status is ‘Completed’, but I don't think I have received my parcel. What should I do?
If you did not receive your parcel but the order status is ‘Completed/Successfully delivered’, please try the following:
- Check if a neighbour or family member collected the parcel on your behalf.
- Check if the delivery address provided is correct.
- If your address has a guardhouse or reception, please check if they received the parcel on your behalf.
Should you require further assistance, please contact us via one of the channels provided below.
Was this helpful?
