To know about the order details of the parcel being delivered to you, we advise checking any of the following options:

1. Your e-commerce platform/applications.

2. Your email (for order confirmations).

3. Your social media applications (for any order history).

4. The website where you have purchased the product.

If you are unable to find the information using the options above, you may contact us via Ninja Van Customer Service through any of the channels provided below.

Important Note: Should a customer (buyer) request parcel description, we may only provide a general description and not the specific details of the parcel, subject to the information provided by Shipper.