How do I return my parcel?
Need to return a parcel? Here’s what you can do:
If your seller is using Ninja Van’s return service: Simply follow the instructions given by your seller or on their platform.
If you have a return tracking ID and you want to know whether the tracking ID is Ninja Van or not, you can contact our Customer Service Ninjas here to check.
Next, you pack the package carefully and write down the return tracking ID info clearly on the parcel.
Finally, you just need to wait for the driver of Ninja Van to pick up the parcel or you can bring it to the nearest Ninja Van station to drop off the parcel. If you need information about our stations, you can contact our Customer Service Ninjas here.
Related questions
If the driver failed to pick up my parcel, what should I do?
When will my return parcel be picked up?
Can I request a specific timing for the return pickup?
Can I leave my parcel at my doorstep/any safe place for the pickup?
How do I cancel my return order?
Is it compulsory to print the shipping label/air waybill for my return parcel?
