PROCESS OF DELIVERY AND RECEPTION

A. Each product needs to have its bottle tightly sealed with tape/food wrap, then wrap two layers of bubble wrap around the product to secure the product lid.

B. In the case of multiple bottles in one order, they must be separated by air cushioning or elastic materials inserted tightly between the gaps to prevent the products from shifting and colliding during transportation, such as air cushioning, foam, foam peanuts.

C. In the case of products inside manufacturer boxes/cases: Wrap the manufacturer's box/case with 3-5 layers of bubble wrap and secure the bubble wrap with tape.

D. In the case of products inside plastic trays/shrink wrap: Require foam padding on both the bottom and top, then place them in a separate carton box.

E. There should be warning labels for liquid items (labels facing upwards) or fragile items.

A. For orders without hard carton boxes, simply wrap the package with plastic film and seal it with tape;

B. For orders without sturdy carton boxes, additional bubble wrap should be used before wrapping it with plastic film and sealing it with tape;

C. In the case of having manufacturer boxes, simply wrap them with regular plastic bags and use tape to securely package the items.

D. If the product is without the box containers of the manufacturer, additional bubble wrap should be used before placing them in regular plastic bags and sealing them with tape.

E. Clothing, shoes and bags should be folded before packaging, wrapped in 2-3 layers of nylon or shrink wrap, and fully secured with adhesive tape to mitigate risks in case of adverse weather conditions.

F. Footwear, slippers and handbags must have an external carton box after being wrapped in 2-3 layers of nylon. In case it is necessary to preserve the original manufacturer box, it should be surrounded by foam padding on all sides, fully secured with tape, and placed in a sturdy carton box.

A. For books and easily absorbent items, it is necessary to pack so that it is waterproof. Wrap them with a layer of bubble wrap on the outside, paying special attention to protecting the corners from bending, and place them in a suitably sized carton box.

B. For thin stationery such as maps, stickers, and pictures, they should be rolled up, wrapped tightly in plastic, and placed inside rigid plastic or PE tubes, sealed at both ends.

A. Fragile Goods must be wrapped in plastic bags, lined with cushioning material such as crumpled paper, foam, or bubble wrap to prevent shifting and impact during transportation, packed outside with cartons or wooden barrels, sealed tape.

B. Fragile goods such as glasses, bowls, and glassware should have their corners wrapped tightly with 2 to 3 layers of bubble wrap to ensure safety.

C. If fragile goods are placed in a carton box, Make sure to tightly stuff all sides of the box to prevent shifting and breakage during transportation.

D. The optimal method is to package fragile goods with two layers of boxes, with foam padding in between to provide impact resistance.

E. For fragile electronic goods:

• Electronic goods are prone to damage in high-humidity environments or due to strong impacts during transportation. When packaging these items, Must use materials like bubble wrap, foam, etc., to minimize impact. Additionally, use proper cushioning around the items to prevent shifting during transportation.
• For electronic products that still have their original manufacturer box, wrap them with cushioning material such as bubble wrap to minimise impact. If possible, wrap them with at least 3 layers of bubble wrap and secure them with tape.
• If electronic products without the manufacturer's box, wrap the product with bubble wrap and secure the corners with tape. Then, place the product in a properly sized carton box. Fill any empty spaces between the product and the carton box with foam to prevent scratches and strong impacts during transportation.

F. Ninja Van refuses to accept compensation processing for fragile shipments that are not properly packaged.

Note: In case the goods are not packaged in the same manner as above, Ninja Van reserves the right to refuse service or reject claims for reimbursement.

A. To avoid leakage or water seepage, the pot or container should be dry and covered with soil.

B. Prune the plants before transportation and pack them as completely as possible.

C. When transporting, water the plants adequately to keep them cool, but avoid overwatering as excessive water can cause the container to become soft, wet, and compromise safety during transportation.

D. When using packaging materials such as bags, newspapers, or cartons, make small holes for the plants to breathe.

E. Ensure there is a warning label on the outside of the box.

F. To increase the bearing of the parcel and avoid affecting the product inside, the order needs to be packed in a 5-layer hard carton box or hard plastic box.

A. Use a tray with a fitted lid to secure the seedlings and germination cups during transportation. A plastic mesh can also be used to cover the cups for added stability.

B. The moisture level in the soil is also important during transportation to prevent overflowing from the plastic tray or the board becoming soft and soggy due to excess moisture.

C. Since it is not possible to individually secure each plant in the plastic tray, please note that some germination cups may become loose during transportation, and a small amount of soil may escape from the plastic tray. Therefore, appropriate packaging should be prepared to anticipate these situations.

A. When transporting plants, it is important to secure them to prevent movement inside the shipping box.

B. If placing the plants inside a cardboard box, the stems and leaves may get damaged, so it is recommended to use cardboard dividers to secure the pots inside the box.

C. The soil inside the box should also be packaged. Place the pot in a plastic bag and tie the bag around the base of the plant.

D. If the plant has multiple stems, you can insert paper between the leaves and place it on top of the soil to keep the plant secure in the pot.

A. Orchids require special packaging as they are prone to falling off easily.

B. When transporting potted orchids, secure the pot in a carton box using string or twine, leaving enough space between the orchids to keep them separate during transit.

C. The contact between flowers and leaves can cause damage to the orchid blooms. You can use paper to wrap the flowers and leaves to provide an additional cushioning layer during transportation.

D. Low temperatures can affect tropical flowers such as orchids. Therefore, when shipping to colder regions, ensure that the packaging is designed to protect the flowers from temperature fluctuations during transit.

A. Insert additional 6-sided foam products with a minimum thickness of 5cm around before putting in the container.

B. In the case of large-sized household appliances, it is recommended to insert foam with a thickness of 5 cm or more around the product before packing it into the shipping box. It is advisable to use a 3-layer carton box and seal the folds of the box with tape to ensure safety during transportation, for example, induction hobs, rice cookers.

C. The carton box should be made of 3-layer cardboard to ensure safety during transportation.

D. The joints and folds need to be thoroughly sealed with tape.

A. Place the rolled product into a plastic tube (not too large for the product) and do not use connected plastic tubes to contain the product.

B. Seal and secure both ends with tape.

C. Use shock-resistant materials (bubble wrap, etc.), wrap the plastic tube in 3-4 layers, and reinforce the package with tape.

D. Label the outside of the box with a "Fragile" warning.

A. Securely tape the lid and wrap the product tightly with bubble wrap to ensure the liquid does not leak (even if inverted).

B. The product must be sealed in a plastic bag and tightly secured with tape. Then, wrap the product in 4 layers of bubble wrap and reinforce it with tape.

C. Place the product in a cardboard box and use soft foam to secure it so there are no empty spaces inside the box.

D. If placing multiple products in one box, they must be separated by dividers or cushioned with elastic materials such as foam to prevent movement.

E. Label the outside of the box with a "Fragile" warning.

A. Dry food items need to be packed in multiple layers of plastic or bubble wrap (2 to 3 layers) and secured with tape to be airtight, moisture-proof, and shock-resistant (for easily breakable foods), and vacuum-sealed to preserve food quality.

B. Wrap thoroughly to prevent odors that might attract animals/insects before placing them in a sturdy carton box.

C. Pay attention to the storage conditions of the food (light, temperature, humidity) as well as the expiration date to avoid spoilage during transportation.

D. Do not accept products with a short shelf life (less than 6 months) for transportation.